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Baby Bunting
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Returns Policy

In addition to your statutory rights under New Zealand Consumer Law, if you change your mind about an item purchased from Baby Bunting, we offer:

  • An exchange, store credit or refund within 30 days of purchase or,
  • An exchange or store credit after 30 days of purchase.
  • For members of Baby Bunting family, your return window is extended to 60 days.

Conditions

To process your return, the item(s) must be:

  • Returned with a proof of purchase (receipt, online order number or a registered transaction in your Baby Bunting family account or order history)
  • In a re-saleable condition (unused, unworn, in original packaging, original tags attached, unassembled with instruction manuals and accessories included)
  • Intact with the original protective wrapping, seal sticker or hygiene label tape  
  • Returned with any bonus item(s) provided at the time of purchase

Exclusions

The following are excluded from our returns policy:

  • Baby Bunting Gift Cards and Digital Gift Cards
  • Clearance items and discontinued or ex-display models
  • Items purchased from sellers on Baby Bunting Marketplace (each seller has their own return policy)
  • Food items
  • Infant formula
  • Underwear such as maternity briefs (excluding bras), disposable underwear and training pants  
  • Baby swimwear
  • Toilet training items such as potties and toilet seats  
  • Items sold in unsealed* packaging that are designed for close skin contact such as:
    - Teethers
    - Dummies & soothers
    - Bottle Teats
    - Personal health items such as a hairbrush, scalp comb, toothbrush, nail clippers or nasal aspirator
    - Pregnancy and baby skincare such as creams, screens, lotions or balms
    - Postpartum items such as perineal or breast care
    - Breastfeeding products such as colostrum collectors, breastmilk pumps, silver nursing cups, nursing pads and breast shields

*Our definition of unsealed is an item that comes in packaging that has no seal, protective sticker or hygiene label tape. 

Note: Refunds are issued to the original payment method only. If the original card is expired or cancelled, we’ll attempt the refund to that card first; if it fails, an alternative method may be used. Purchases with a Baby Bunting gift card will be refunded to a digital or store gift card. BBfamily rewards are only reissued for faulty or recalled items.

Faulty, Warranty & Repairs

If there is a suspected fault with an item that you have purchased, please visit your local Baby Bunting store with your proof of purchase for assessment. If you're unable to visit a store, you can choose our online return option. 

Please note, some faults may require further inspection, and we may need to send the item to the brand or manufacturer for a detailed assessment.

The items you purchase from Baby Bunting come with guarantees that cannot be excluded under the Consumer Guarantees Act (NZ). The remedy available to you depends on the nature of the problem (i.e. whether the problem or fault is of “substantial character”). If the problem or fault is of substantial character, you are entitled to choose between a replacement or refund or keep the faulty product but get compensation for the difference in value compared with one in good condition. You may also be entitled to compensation for any additional loss or damage from the failure to meet the consumer guarantees. 

 

A problem or fault is of substantial character when:

  • a reasonable person would not have bought the item if they had known about the fault, taking into account the nature of the fault, price paid and other information that might indicate expected durability of the item;
  • the item is significantly different to its description, sample, or demonstration model;
  • the item is unfit for its normal purpose and can't easily be put right within a reasonable time, for example, washable wallpaper that bubbles after being wiped clean;
  • it doesn’t achieve a particular result that you told us you wanted, and can’t be easily fixed within a reasonable period of time; or
  • it is unsafe, for example, a bicycle with faulty brakes.

If there is no major failure, you are entitled to have the items repaired or replaced within a reasonable time where:

  • The goods fail to meet any guarantees under the New Zealand Consumer Law; or
  • If it is not repaired in a reasonable time, you can choose a refund or replacement.

 If the item is found not to be faulty or has been damaged due to inappropriate use: 

  • Baby Bunting has the right to refuse to provide a refund, repair or exchange.

Troubleshooting Support

Most issues with electronic products, such as baby monitors or breast pumps, can be quickly resolved through the manufacturer’s troubleshooting support. They can often diagnose problems without needing the product returned. If you’re not happy with the troubleshooting experience, please contact us for help.

If you prefer, Baby Bunting can arrange a manufacturer assessment through any of our stores or via the online return option. This process might take longer as it may require us to send the item back to the manufacturer.

Choose your return option

You can return your item purchased in a store or online* to any Baby Bunting store in New Zealand. 

 

*Note for items purchased online as a guest:

  • If you have a copy of your original order confirmation or tax invoice, our store team can assist you with an exchange in-store.
  • If you qualify and prefer a refund, the store can accept your return and coordinate with our Online Customer Care team to process the refund to the original payment method used for the purchase.

Purchased the item online?

  • Receive an instant NZ Post label for eligible items.
  • A $14.95 postage fee will be deducted from your refund or digital gift card where applicable.

  • Faulty or quality issues are reviewed before providing next steps. In some cases, we may ask for more information to assist with a resolution.

  • If the item is too big and heavy to send via NZ Post, the request will drop into review, and we will email you a return address to book your own courier.

Purchased the item in-store?

  • If you purchased in a store and prefer to return online, please submit a return request form for a digital gift card (refunds and exchanges are only available in-store).

  • Faulty or quality issues are reviewed before providing next steps. In some cases, we may ask for more information to assist with a resolution.

  • For all items, including big or heavy purchases, we will provide the return address so you can arrange a return or courier service at your own cost.

If you purchased from a registry:

Choose from one of the above options - store or online return and follow the instructions.


If you received a gift from a registry:

With a gift receipt or proof of purchase from your registry thank-you list, you can:

  • Return in-store for an exchange or store credit, or
  • Submit a return request for a digital gift card (a return postage fee will apply unless the item is faulty)

If you received an incorrect item or are missing an item in your online delivery, please submit an enquiry with us so we can fix the mistake right away.

If you have purchased an item that has been recalled or is listed as a notice in our product recalls, you can return it:

  1. Directly to the supplier. The instructions for return and contact details are listed on each recall notice.
  2. To any Baby Bunting store in New Zealand or,
  3. By viewing our online return option and choosing 'Product Recall' as the reason for your return in our portal or form. 

For security purposes, we may request your contact details when we process a return.

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