Frequently Asked Questions

Your $10 welcome reward is applied to your account within 24 hours after joining. You will only receive 1 x $10 welcome reward per member lifetime. If your welcome reward is not visit visible within 24 hours after you have logged into your online account, please call, live chat or email us for assistance.  

Baby Bunting uses a password‑free login system. Instead of remembering a password, you’ll receive a one‑time code sent directly to your email. It’s quicker, more secure, and easier.

To log into your account, simply:

1. Click the 'Log In' icon at the top of the Baby Bunting website.
2. If you already have an account, enter the email address linked to it.
3. Check your inbox for your one‑time code. The code expires after 15 minutes, if it does, you can select 'Resend code' to get a new one.
4. Enter the code to sign in.
5. Once you enter the code, you’ll be logged in - no password needed.

If you didn’t receive your code, check the email address is correct or check your spam/junk folder just in case. If you’re having trouble signing in, contact our Customer Care team for assistance.

New Appointment

To book a car seat installation or turnaround appointment, you can select a time slot online or in person by visiting the store you wish to get your seat installed at. 

Existing Appointment

To edit or cancel an existing booking, simply find your email confirming your appointment and select to manage your booking from there.

If the change is within 24 hours of the appointment time, please call the store your booking is with or, contact us during opening hours.

Baby Bunting accept and offer the following payment methods:

• Credit Card (Mastercard, VISA, Union Pay and American Express)
• Apple Pay
• Google Pay
• Afterpay
• Baby Bunting Gift Cards
• Cash for in-store purchases

You can locate you closest Baby Bunting store and their opening hours in our store finder.

Find a Store

1. Log in or create an account and select Create a new Gift Registry in your Gift Registry account list. Add the name, date and description of your event.

2. Start browsing our wide range online or in-store, adding products you love and need to your list.

3. When you're ready to share your list, send a link to your family and friends by selecting Share my registry in your gift registry account. Don't forget to include your registry ID number in your event invitation.

4. Enjoy your celebrations!

After creating your event, you can add items online or at your local store. We recommend adding a mix of prices, quantities and products you love and need. Note, an online only item won't be available to view (or purchase) in a store.

Online: Browse our range and gift registry guides online. Select a product you like and choose Add to gift registry. Our Live Chat is available Monday to Saturday 9am – 5pm AEST if you need any help.

Store: Visit your local store, browse the shelves and when you see an item you like, type the product name or code into the Baby Bunting website search bar on your personal device, select it then tap Add to gift registry. (If you can't see this option, make sure you're logged into your account). If you need any guidance during your visit, our friendly team members are there for you.

Alternatively, you can write in a notebook or take photos of all the products you find and like and when you're comfy on the couch, add them to your gift registry list.

Pricing and products are not locked or reserved when added to a gift registry.

Any product you add may be affected by promotions and product supply, including sale and clearance. The price and availability will always be current on the day you view a product, and this simply may be different to the day you added it.

If an item is no longer available (we let you know on your gift registry list), we recommend choosing an alternative gift to add for guests to purchase.

Currently, no. Sometimes we have package deals available for a specific and short promotional period which is why a bundle cannot be added to your list.

Tip: If a bundle or package is available at the same time you have shared your event, you can add each item individually that forms the bundle to your registry list and if a guest purchases all items (and the promotion is current) the bundle discount will automatically apply at checkout.

With a registry ID, you can find a registry list through our online search function or at your local Baby Bunting store with an option to print* the list.

If the event is private, guests can only access the gift registry list if a link is shared with them directly or, with a registry ID number in a store.

*Prices and availability of products will be current at the time of printing which can differ from the day you visit a store.

Currently, guests cannot automatically send a gift directly to the recipient. If they would like to send a gift direct or if they live overseas, we suggest contacting the recipient for their details.

If a registrant chooses to add any personal details in their event description, we recommend selecting a private event in the privacy settings.

You can keep track of which gifts have been purchased so far with the Thank you list in your Gift Registry Account. This is also handy to look at after your event.

Guests will also see which products and quantities have already been purchased off your list and which gifts are left to buy.

In addition to your statutory rights under the New Zealand Consumer Law, with a gift receipt or proof of gift purchase on your Thank you list; you can return an item to any of our stores in New Zealand or submit a Return Request Form for an exchange or store credit only, provided the item meets our Change of Mind Returns Policy. 

For faulty items, refer to Baby Bunting’s Returns Policy. 

You can use your Gift Card for full or partial payment during checkout. Just follow these simple steps:

1. Go to Step 3: Payment during the checkout process.
2. Click + Redeem a Gift Card at the top of the Payment Options section.
3. Enter your Gift Card number (you’ll find this on the back of the card or in your email if sent a Digital Gift Card).
4. Click Apply.
5. If you're not using the full amount, you can also check your remaining balance while you're there.

Baby Bunting Gift Cards are valid for 3 years from the date of purchase or issue.

Yes, each Gift Card can be loaded with a maximum value of $500 (and a minimum value of $5). If you require a higher amount, multiple Gift Cards can be purchased in a single transaction.

If you choose to send a Digital Gift Card immediately, it will typically land in your recipient's email inbox within 10 minutes of purchase.  

If you have scheduled a date to send the Digital Gift Card, it will arrive in their inbox at 11:00am NZDT on your nominated date.   

If the recipient hasn't received the Digital Gift Card after checking their spam or junk folder, please contact the Customer Care Team through Live Chat or on 0800 700 703 and they can re-send the information to the same or different email address.

We currently don’t offer custom themes for personalisation. However, you can select from one of the designs provided to suit the occasion and add a gift message to your Digital Gift Card. If you have made a spelling mistake, don’t worry, you can edit the message in your cart summary. Your chosen theme and message will appear on the email your recipient receives.   

If you are a large group or corporation looking to purchase a large quantity of Baby Bunting Gift Cards, please contact our Customer Care team on 0800 700 703 for further assistance.

This delivery service brings baby and parent essentials, along with last-minute gifts, right to your doorstep the same day you need them - available every day of the week!

For $12.95, you can place an eligible order before 12pm for same day delivery by 5pm. Orders placed after the cutoff can be delivered the next day.

A Same Day Delivery option is shown at checkout if your address is within 15km of a participating Baby Bunting store and, all items in your order are eligible.

Yes, there is a minimum spend of $10, after rewards and coupons are applied (the maximum spend is $2000).

Yes, there are some restrictions that apply for this delivery service - see below:

15km Delivery Area: Your address must be within a 15 km deliverable radius from a participating Baby Bunting store.

Minimum spend: A minimum spend of $10 apply (after rewards and coupons). The maximum spend is $2000).

Weight and Volume Restrictions: Your order package cannot exceed 20 kg (44 lbs) or have a total volume of 2m³ and must fit comfortably in a standard car.

Item Exclusions: The delivery service is not available for items listed as ‘online only’ and big & heavy items (e.g. cots, nursery chairs, drawers).

If your address or item(s) are outside the restrictions or there are excluded items in your cart, a same day delivery option won’t be available at checkout.

This service is available at all participating Baby Bunting stores in New Zealand. Find your closest store here.

Unfortunately, we’re unable to change the delivery address once your online order has been confirmed. Please double check that your delivery address is correct before paying and submitting your order. 

You can find your tracking link in your order confirmation email and in your order history in your Baby Bunting account. Additionally, you will receive an SMS with a tracking link to help you follow your delivery. 

If you encounter any issues with your delivery, please reach out to our Customer Care team. They are here to assist you and provide guidance on the next steps for your inquiry. 

Phone: 0800 700 703 (available: Monday - Friday, 9 am to 7 pm NZDT) 

Live chat: available Monday - Saturday, 11 am to 7 pm NZDT

Email: through contact form here

For orders under $250, we have permission to leave your package at your doorstep without requiring a signature.

If your delivery address is a business or if your order totals $250 or more, someone must be available to receive the package, as it cannot be left unattended. In this case, you may need to provide a 4-digit PIN to the driver that will be sent to you via confirmation SMS or email.

Step 1: On the product page, select Click & Collect, choose your closest store and add your item to cart. After completing your payment, you will receive an order confirmation.

Step 2: When your order is ready to collect from your chosen store, you will receive an email or SMS notification.

Step 3: Click the link in your notification when you leave home to let us know you're on your way. Don't forget your photo ID so we can make sure your order goes to the right home.

Step 4: When you arrive at the collection point, use the same link in step 3 to let us know you have arrived. Our team will verify both your collection pin number and photo ID, then bring your order directly to you.

Click & Collect is available from all Baby Bunting stores in New Zealand. 

The service is free!

Once you finalise payment at check-out, you will receive an order confirmation over email which will contain your order number and order details.

Once your order is ready for collection in store, you will receive a ‘Ready for Collection’ email or SMS if selected.

To collect your Click & Collect order, you will need let us know you’re on the way and when arrive present your PIN and photo identification (current New Zealand License, Passport or Keypass) to your nominated store.

Yes, you can nominate someone (a proxy) to collect the order on your behalf. In order to collect the goods, they will be required to bring along a copy of the ‘Ready for Collection’ email along with their photo identification (current New Zealand Driver's License, Passport or Kiwi Access Card).

Please head into your nominated store and speak with one of our team members who will be able to assist you with your order.

Please contact us. Your order number which is located on your order confirmation email can be used as a reference.

Please contact us and one of our team members will be able to guide you with the next step.

Baby Bunting will hold the Goods for pick up at the nominated store for fourteen (14) days from the date of the “Ready for Collection” notification sent to you by email or SMS. After fourteen (14) days Baby Bunting may cancel your Order and refund any money paid in respect of that Order.

In peak trading periods, Click & Collect pick up times may be delayed as a result of high order volumes. Notification that your order is ready to collect will be provided as soon as possible, but please allow up to three days during peak sale periods.

Each booking for an individual car seat is 20 minutes. 

In this time, your car seat will be installed following the manufacturer’s instructions and best practice.  Please refer to our Installation Guidelines for more information on Baby Bunting’s recommendations for ensuring your child travels as safely as possible in your vehicle. 

We prefer to have your child present for the installation as we will adjust the car seat to fit them specifically. 

 

Our child restraint technician will advise you on the correct use of your car seat, how to adjust it as your child grows and will answer any questions you have. 

When the installation is complete, you will be emailed a report recording the details of the installation. 

If you have two or more car seats, it is possible to book extended appointments for multiple installations.   

To book your installation, click here.

No, our fee does not change in relation to car seat or vehicle type.

The fee only increases if you have more than one car seat to install. Please see our booking page above for these costs and the increased booking times.

Each car seat takes 20 minutes to install. Our team will fit, advise and also educate you on the correct use of the restraint. 

If you require more than one seat to be installed, please select a two seat (40 minutes) or three seat appointment (60 minutes) when making your booking.

Please be mindful to arrive on time or early for your appointment and have your vehicle in the designated installation area to maintain fairness and provide the same level of service to all customers.

Children should stay in their rear-facing car seat, if possible, up to the limits of their car seat.

A child’s head is largely unsupported and vulnerable to sustaining injuries in a forward-facing car seat. A rear-facing car seat will absorb most of the crash forces and spread these across a wide area of the baby’s body. The baby’s head, neck and spine are fully supported.

The benefit of rear-facing is that it reduces the risk of severe head, neck and spinal injuries.

Concerns that a child’s feet and legs will suffer injuries if they are touching the vehicle seat are sometimes used as a reason to turn a child forward-facing too soon. There is no evidence to support this, but there is evidence showing increased risk of head, neck and spine injuries in a forward-facing seat.

Watch our video explaining why rear-facing is safest.

A lot of car seats available in NZ have the ability to be installed using either the vehicle seat belt or isofix. Most of these car seats are approved to be installed using only one of these methods at a time – either the vehicle’s seatbelt or isofix. It is very rare to find a car seat that allows both methods of installation at once. Only if your car seat’s instruction manual states that both can be used at once is it approved to do so.

To be able to install using isofix your vehicle must have the lower anchors located between the vehicle’s rear seat base and rear seat back.

A car seat installed with a vehicle seat belt is just as safe as one installed with isofix, as long as the installation is secure and the car seat is installed in line with the manufacturer’s instructions.

Not all car seats have a top tether.

If your car seat has a top tether, it must not be removed. Whether you must use the top tether or not will depend on the manufacturer’s instructions for each individual car seat.

If it is required, the top tether is attached to a car seat anchor point in your vehicle and prevents excess movement of the car seat in a crash.

We advise to look at your car seat instruction manual for information about top tether use specific to your car seat or discuss with one of our child restraint technicians.

The safest place for any car seat in any vehicle is on the back seat.

The rear middle seat is a preferable position being furthest away from any type of impact. This is the case as long as you can achieve a safe and secure fit for the car seat and potentially the car seats next to it.

Watch video on why the rear seat is safest.

This is a common question. Growing families mean additional car seats as well as a transition from one type to the next.

Whether you can fit 3 across in your vehicle will depend on the vehicle itself and the car seats you use, as well as which direction your car seats are installed. You’ll also need to consider whether you have anchor points in the positions required for some of your car seats and a number of other factors.

We suggest you book a time for a trial fitting with our vehicle safety team.

All car seats must be installed securely. It is simple to check this. Hold the car seat at the point that it’s connected to your vehicle and pull sideways. Does it move more than 2.5cm? If so, it is not installed securely enough and will need to be reinstalled.

If you are unsure, book a car seat check with our vehicle safety team. There is no charge for us to check your car seat installation. If it requires adjustment or reinstallation our regular installation charge will apply.

For car seats purchased from Baby Bunting: free (we cover the entire cost).   

For all other car seats: $25 (we cover part of the cost).  

Generally, there is a small fee associated with recycling car seats – this price varies around New Zealand, and is usually around $35. Here at Baby Bunting, we are working towards improving the sustainability of our operations, so we are contributing towards the cost of recycling car seats. This contribution is why it will only cost you $25 per seat for any seat not purchased with us.  

There is a limit of 4 seats per customer. If you have bulk volumes to be recycled, please contact SeatSmart directly to discuss options.

Currently, car seat materials that are recycled through this program include plastics (recycled in New Zealand), metal (taken to local metal recyclers) and the straps (used in the production of recycled bags).    

SeatSmart utilises a combination of dismantling services, including resources from the 3R Group, social enterprises, and community work programmes. Their goal is to maximise social benefit wherever possible throughout the process.   

We can accept any brand of baby capsule, convertible seat, and booster seat. 

We cannot accept mouldy seats, as they can contaminate other seats and may pose a health risk to people who come in contact with these seats throughout the recycling process. We also cannot accept polystyrene seats, snap and go’s, or car seat accessories.  

Two of the most important aspects of installing a capsule properly are ensuring it is secure in your vehicle and is at the correct angle for a sleeping baby. There should be less than 2.5cm of sideways movement when it is installed, and it should be at a 45 degree angle.

A capsule is carried in and out of a vehicle, so to install a capsule without a base, it is necessary to install it every time you travel. There will be a belt path that requires you to thread the vehicle belt through the capsule. You will need to complete this, ensure the belt is tight enough to secure the capsule with less than 2.5cm of movement, and make sure the capsule is at a 45 degree recline every time.


Using a base removes the need to install the capsule each time. Instead, the base is installed in the vehicle once. It is installed ensuring it has less than 2.5cm of movement and it enables the capsule to sit at a 45 degree recline. The base then stays in the vehicle, and the capsule simply clips in and out of the base each journey you take.

Not only is this more convenient, it also greatly increases the likelihood of your baby travelling in a safely installed capsule every time you travel.

All the capsules and bases we have available for hire can be installed using either a seatbelt or isofix. We will install your base using one of these methods. Which is used will be decided by which method allows our child restraint technician to achieve the most secure and safest fit for your capsule and base in your vehicle. This will depend on several factors.

To be able to install the capsule base using isofix, your vehicle must have the lower anchors located between the vehicle’s rear seat base and rear seat back.

Only one of these methods can be used at one time. A capsule base is installed using either the vehicle seat belt or isofix – not both at once.

As long as the installation is secure, and the capsule base is installed in line with the manufacturer’s instructions, either method used is as safe as the other.

If you are booking for your newborn, the most common timeframe to book a capsule and base for is 6 months.

Babies will outgrow a capsule and base at differing ages. Capsules and bases (and all car seats) have maximum limits. Once a child reaches these limits, they have outgrown the car seat. As each baby grows at a different rate, each baby will reach the limit of a capsule and base at a different age. 

It is uncommon for a child to outgrow a capsule before 6 months of age. A small child may still fit their capsule at 12 months or older. Therefore, it is very likely you will be able to use a capsule and base at least until 6 months old.

As long as we have capsules and bases available, you can extend your hire.

Your child will transition from a capsule and base into one of two types of car seats:

A convertible car seat: This is called convertible as it “converts” from rear- to forward-facing. Your baby will start off using this seat rear-facing and, ideally once they have reached the rear-facing limits of the car seat, they will then convert to forward-facing.


A rear-facing car seat: Some seats on the market are dedicated rear-facing seats. These seats may allow you to keep your child rear-facing beyond toddler age and into early school years.

All infant capsules and bases must be installed rear-facing as per their instruction manuals.

A baby’s head is largely unsupported and vulnerable to sustaining injuries in a forward-facing car seat. A rear-facing car seat will absorb most of the crash forces and spread these across a wide area of the baby’s body. The baby’s head, neck and spine are fully supported.

The benefit of rear-facing is that it reduces the risk of severe head, neck and spinal injuries.

Concerns that a child’s feet and legs will suffer injuries if they are touching the vehicle seat are sometimes used as a reason to turn a child forward-facing too soon. There is no evidence to support this, but there is evidence showing increased risk of head, neck and spine injuries in a forward-facing seat.

Watch our video explaining why rear-facing is safest.

The safest place for any car seat in any vehicle is on the back seat.

The rear middle seat is a preferable position being furthest away from any type of impact. This is the case as long as you can achieve a safe and secure fit for the car seat and potentially the car seats next to it.



Please view our video explaining why the rear seat is safest.

This is a common question.  Growing families mean additional car seats as well as a transition from one type to the next.  

Whether you can fit 3 across in your vehicle will depend on the vehicle itself and the car seats you use, as well as which direction your car seats are installed.  You’ll also need to consider whether you have anchor points in the positions required for some of your car seats and a number of other factors. 

We suggest you book a time for a trial fitting with our vehicle safety team.